FREE SUPPORT
Our support policy is simple:
For 40 years, we have provided FREE Support. We have never charged the primary user for support. Not even a dime!
Why? you ask...
Well, we have this insane philosophy... That the software should work for you, and should it ever not, then we should be on the phone with you doing everything we can to make it work for you. We haven't yet seen the logic of other software vendors who charge you to fix their software that was broken at the time it was purchased ...
How can you afford to do this?...
Well, the ONE way we can afford to provide
support without charging for it – is because the software works... think about it...
A customer says it for us, “Your software works like it is supposed to work -- ALL THE TIME...”
(customer testimonies )
If the software didn't work so well,
we would not be able to afford all that support for you, and would be forced to
charge you for it. But, so far, in 40 years, we have not yet found the need to charge for
support.
MultiForm pays for the support phone call also?...
Yes. We have always provided an 800 number for support. If you are having any issues, we want you to call as soon as possible. It helps us both out. You can stay productive, and we can keep the software sharp. We feel like an 800 number will encourage the call. In fact, most issues have their root causes in other computer components besides MultiForm. And we want nothing in the way of MultiForm working at its best -- even if the issue is someone else's software or someone else's system component!
